IoT in Hotels

Beatriz Sanz Baños    13 December, 2018

The digitization of the economy is reaching all areas of our society. One sector that is more evolved with the application of Internet of Things is tourism. More and more hotels are applying connectivity solutions to deliver better services and improve management effectiveness.

The installation of sensors connected in hotels provides a huge potential for optimizing energy efficiency. These devices allow, for example, a measure of environmental conditions and communicate them to other teams and adapt.

They include smart thermostats that regulate the temperature and humidity depending on the presence of guests in the rooms. Similarly, smart lighting bulbs manage hallways and common rooms considering the light from outside and the presence of people in different areas.

More and more hotels are applying connectivity solutions

On the other hand, the monitoring facility provides the ability to schedule alerts based on abnormal parameters, facilitating predictive maintenance, which avoids unexpected breakdowns and inconvenience to customers. Security can also be controlled with connected cameras that send alarms to in case of unexpected presences in certain areas.

In addition, the IoT technology also helps supply management. For example, refrigerators connected notify when there is a problem with the temperature, a shortage of certain foods or when the products are approaching their expiration date. These devices also allow you to make automatic schedule orders in case there is no stock left.

As for guest services, connectivity experience can start even before reaching the hotel. With an app client you can receive a notification on your smartphone at the time the room is available. Similarly, you can make the process of check-in / check-out without waiting in queues.

In the same vein, the existence of intelligent locks with NFC readers eliminates the need to carry a key or a physical card. Custom code on your smartphone is enough to open the door of the room when desired.

In the room, installing IoT technologies allows customers to communicate by voice with connected devices, such as television, blinds, air conditioning, lights or alarm.

IoT allows customers to communicate with connected devices in the room

Thanks to the evolution of connectivity, some hotels already have even robots practicing automatic tasks such as reception and luggage transport or delivery room products such as meals or daily newspapers.

Hotels connectivity also enables the application of techniques of Big Data and Machine Learning to automate the provision of personalized services to each customer based on their previous stays. There are even applications available for booking services such as massages or receive updated information from the environment related to the weather forecast, traffic conditions, tourist sites, restaurants or shops.

The hotel industry has great potential to apply new technologies. In such a competitive sector, measures of digital innovation provide a great opportunity to improve the customer experience, as well as energy efficiency and logistics. The road to the future is IoT.

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