The Formula for Successful Hybrid Working

Mark Skelton    29 March, 2022

Optimising cloud-based technologies and enabling a seamless blend between remote and office work will be the key to hybrid working success. To achieve this, any effective hybrid working formula needs to consider 3 key areas: connectivity, cyber security, and inclusivity.

Connectivity

With hybrid working emerging as the standard model for many of us, businesses need to ensure that connecting from any location is as smooth as possible, and exchanges with colleagues, whether in an office or working from home are seamless.  

If not, it could have a serious effect on collaboration among teams. It can also lead to unequal employee representation, with some people’s thoughts, ideas or opinions being overlooked. Smart meeting rooms will therefore be an important investment as organisations adopt hybrid working.

In this new fluid workspace, hardware and software need to integrate to create a productive meeting experience for participants, whether they are joining the meeting from the office or remotely.

New tools are appearing every day to complement these spaces. For example, Microsoft’s employee experience platform Viva, and intelligent collaboration devices such as Surface Hubs or Poly Meeting Room solutions can seamlessly record and take notes during meetings.  

Linking these tools together can create a seamless working environment. In the not-too-distant future, we will also see AR and VR integrate into meeting room spaces to take that experience to a next level and give hybrid collaboration another dimension.

Cyber Security

Many of us are now working more regularly from home, and while this has many benefits, it can also  open the door to new cyber security threats. For those looking to offer employees hybrid working in the long term, addressing staff and data security is paramount.

Creating cyber security resilience involves several elements, one of which is staff education and ongoing training. Many admit that employees are their biggest weakness in IT security. So, providing education on the risks out there and how to spot them is an essential part of any strategy. 

This training should be regularly updated to represent the changing conditions of the workplace. Organisations need to continually adapt to keep employees safe, and once a cyber defence has been deployed, it’s then crucial to regularly check the security measures are effective.  This continuous monitoring is where many organisations struggle to keep pace with the thousands of updates each week, which is why, many CISOs, CTOs and business leaders are deciding not to go it alone but preferring to outsource cyber security to professional teams.

Digital Inclusion

As more of have shifted to home or hybrid working, one of the casualties has been workplace culture and a sense of community among workers. There are also concerns that employee wellbeing and job satisfaction are also more difficult to track in a remote team. This is where behavioural analytics tools can play a key role, by analysing behavioural patterns to understand employee activity and help ensure remote working is enjoyable and sustainable for everyone within the modern workplace.

The insights that are unlocked by this technology will be invaluable, as they can also provide businesses with insights into employee working patterns. When these tools are combined with data sources, such as networks and smart meeting rooms, it provides business leaders with an all-important overview of employee engagement. From here, it’s possible to evaluate the true feeling of employees and understand if anyone does not feel included, and why.

Crucially business leaders must remember that there is not a one-size-fits-all method of implementing hybrid working.

The process involves a significant amount of evaluation and learning. As with every IT investment, you must secure the foundations of security and connection, and do not forget to include your team in the process.

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