Patrick Buckley Smart Stadiums: How 5G is revolutionising live Sports As we all look forward to returning to live events in a post-pandemic world, in today’s post we share with you the latest exciting innovation in smart stadiums,...
Richard Benjamins. Artificial Intelligence – Five Fears Explained While there are many great applications of Artificial Intelligence, a disproportionate amount of attention is given to concerns about AI such as robots taking over control, losing our jobs, malicious...
Beatriz Sanz Baños Who says your pet can not become an influencer? Currently, 40% of Spanish households own a pet, according to the Madrid Association of Pet Veterinarians. That’s about 20 million dogs, cats, birds or hamsters that brighten the lives...
Beatriz Sanz Baños A world-champion IoT Are you ready for the soccer World Cup? If not, you should probably start getting ready: this event, which along with the Olympics is considered the most important sporting...
Sergio De Los Santos Ripple20: Internet Broken Down Again Billions of IoT devices have been affected. However, this is not the first time a catastrophe of this magnitude has occurred.
Gonzalo Álvarez Marañón What Is Wrong with Quantum Cryptography That the World’s Largest Intelligence Agencies Discourage Its Use Quantum cryptography does not exist. What everyone understands when the term “quantum cryptography” is mentioned is actually the quantum key distribution (QKD). And this is precisely what I want...
The expansion and future of Aura, Telefónica’s AIFernando Menéndez-Ros Cristina de la Cruz 15 July, 2019 A few years ago, Telefónica began a digital transformation process with the aim of seeking simplification, adaptation and the comprehensive digitalisation of the Company through the design and implementation of a cognitive engine that came into being through Aura, its Artificial Intelligence (AI). Aura was designed with the mission to create a relationship with its customers based on trust, giving them the option to converse through natural language with personalised responses and in real time. “Aura as a global product generates a positive impact on business indicators, automation efficiencies, new ways of monetisation, improved customer loyalty and satisfaction.” José Ramón Gómez Utrilla, Head of Aura Product Strategy. Presence of Aura around the world Aura around the world Aura is present in seven countries – Brazil, Spain, United Kingdom, Germany, Argentina, Chile and Ecuador – and will soon be available in Colombia and Uruguay, opening up a strong presence in Latin America. In addition, about two million people use this service each month with more than six million conversations and about 30 million interactions during its first year in existence. Moreover, it has more than 1,000 use cases (between personalised cases and knowledge bases)and is integrated in multiple channels, both our own channels and mobile apps (Mi Movistar; Movistar +, My O2, Meu Vivo Móvel), commercial websites and the new Movistar Home device; as well as in social channels, such as Facebook Messenger, Google Assistant and WhatsApp. What can it do for customers? The use cases that AI can offer range from resolving issues related to contracted products and services, asking for the details of the latest bills or the remaining data for the customer to consume, to managing connectivity in the home or making video calls. The present and future of the project This year Aura will reach a total of 9 geographies and will be present in more channels and with more functionalities so that users can make the most of Telefónica’s Artificial Intelligence. For example, in Spain it will be available through the Movistar + decoder so you can interact with Aura through the Movistar television remote and be able to search for series, films and other content “a phrase away”. It will also soon be integrated with the television application Movistar Play in Argentina. Thanks to the “Local CDOs” initiative, local teams have been created with a Global/local Governance, so that they can create locally relevant use cases for Aura in each country. This will help scale the project in a sustainable and efficient way. It is also important to highlight the “Aura as a Platform” project whose three core features are explained in this infographic. Aura as a platform From now on, in the words of Irene Gómez, global director of Telefónica Aura, “Aura’s next steps will be focused on relevance, or context and ideas to make Aura smarter, empowerment and personal data privacy, control and management tools so that the user has control of their own data, and creating an open ecosystem with third parties to create a new home experience.” Movistar Living Apps If you would like to know more about Aura, visit volumes 1 and 2, which tell you its history from its beginning to the present day. Artificial Intelligence for warfare or for maintaining peaceHow Big Data & Artificial Intelligence are having a positive impact in the sport of Rugby Union
Patrick Buckley How AI and Machine Learning help to develop vaccines As Christmas approaches this year, we have all been gifted the great news that the Pfizer/BioNTech vaccine has shown to be both safe and effective in creating an immune...
Beatriz Sanz Baños Road safety and IoT Mobility is one of the key factors to consider in order to make cities more efficient, a necessity taking into account the millions of citizens travel to work or study centers in their vehicles. Taking...
Pablo Alarcón Padellano Move to the cloud with confidence supported by ElevenPaths and Check Point The goal of ElevenPaths Public Cloud Managed Security Services is to help you to secure any cloud workload and to mitigate cloud risks.
Rocío Muñoz Paul How Telefonica has implemented the first automatized SDN network Much research and case studies have been put into the latest technologies as applied to telecommunications networks for automation and operational efficiency purposes aimed at the needs of future 5G networks and...
Óscar Mancebo Movistar Living Apps, a new technological experience in the home The fact that Artificial Intelligence is revolutionising and transforming the telecommunications sector is nothing new. Users, accustomed to dealing with virtual assistants and chatbots, increasingly rely on digital transformation. Anticipating...
Víctor Deutsch “Eurobeer”, artificial intelligence and a financial system without banks Among the challenges of the digital economy is security by default. Innovation, artificial intelligence, IoT, blockchain … a whole series of enabling technologies for new business models but security...